To Our Valuable Customers,

SAGAWA, EMS, Airmail, and Sea Freight will be delayed during the Chinese New Year period from 8 Feb (Thu) to 17 Feb (Sat) in Korea, People's Republic of China, Taiwan, Hong Kong, Macau, Malaysia, and Vietnam.

Please refer to the table below for details.

○…handled　△…partial handling　×…not handled

Country/Territory Period Exchange Office Operations *1 Customs Operations *2 Delivery Operations Inquiry Operations*3 Remarks
Korea Fri., Feb 9 -Mon., Feb 12 × × × ×
China Sat., Feb 10 -Sat., Feb 17 ○ △ ○ ○ The customs operation may be going to be shortened.
Taiwan Thu., Feb 8 -Wed., Feb 14 △ △ △ × Only EMS and SAGAWA service will take place normally.
Hong Kong Sat., Feb 10 -Tue., Feb 13 △ △ × × Inbound air mail service will take place.
Macau Sat., Feb 10 -Wed., Feb 14 × × × ×
Malaysia Sat., Feb 10 -Mon., Feb 12 × × × △ The Inquiry operation may be going to be shortened.
Vietnam Thu., Feb 8 -Wed., Feb 14 × × × ×

Notes:

  1. Exchange office operations refer to the processing of international postal items sent from Japan.
  2. Customs operations refer to customs clearance for international shipping items.
  3. Inquiry operations refer to tracking and investigation for international shipping items.

We apologize for any inconvenience this may cause and appreciate your understanding.

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